1. Refund Window

• You may request a full refund of the program fee within 7 days from the start date of your batch (the first live session date communicated at enrolment).
• Refund requests must be submitted to admissions@skillgorila.com from your registered email address, quoting your enrolled program and batch.
• Requests received after the 7-day window are not eligible for a refund, but you may be eligible for a one-time batch transfer (see Section 4).

2. When a Refund Is Not Available

• More than 30% of the program content has been accessed — once you have viewed, downloaded or attended more than 30% of the batch's live sessions or recorded content (as measured by our learning platform), the program is deemed consumed.
• A certificate of completion has already been issued for the program.
• You are applying after the 7-day window described above, unless a different remedy is expressly offered by us in writing.
• Discounted, scholarship or corporate-nominated seats where the offer terms explicitly state they are non-refundable.

3. How to Request a Refund — 3 Simple Steps

1. Email us within 7 days of batch start. Write to admissions@skillgorila.com with your full name, registered email/phone, program name and the reason for your refund request.
2. Verification (1–2 business days). Our admissions team reviews your request, confirms your batch start date and content-access percentage, and gets back to you with the decision.
3. Refund processed (5–7 business days). Once approved, the refund is initiated to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a further 5–10 business days for the amount to reflect in your statement.

4. Batch Transfer Option

Not able to continue in your current batch? Instead of a refund, you can opt for a one-time transfer to a later batch of the same program, free of charge, provided you request it before 30% of the content is accessed. Transfers to a different program may be permitted at SkillGorila's discretion; any fee difference will be adjusted at the then-current price. To request a transfer, email admissions@skillgorila.com with your batch details and preferred start date.

5. Taxes on Refunds

Refunds are processed against the amount actually paid by you. Where GST or other statutory taxes were charged on the original transaction, the corresponding tax component will be reversed along with the refund, and a revised tax invoice/credit note will be issued as required by law. EMI processing fees or interest levied by third-party financing providers are not refundable by SkillGorila.

6. Exceptions

• Batch cancelled by SkillGorila: you receive a 100% refund of the fee paid, regardless of the 7-day window.
• Duplicate payment: excess amounts charged due to a technical glitch are refunded in full after verification.
• Medical or personal emergencies: considered on a case-by-case basis beyond the standard window, typically as a batch transfer or credit note rather than a cash refund.
• B2B / corporate enrolments are governed by the respective contract signed with the employer, not this policy.

7. Questions about Refunds?

Our admissions team is available Monday–Saturday, 10:00 AM – 7:00 PM IST, to help with refund, transfer and batch-related queries.